Lock malfunctions Donna Post June 05, 2017 15:07 Updated Follow If you know your combination and the lock stops working, submit a request with your information and a picture of the lock and we will replace it for you. Related articles Forgot Combination Resetting Your Resettable Combination Lock Can I call the Customer Support Team? I have an older model lock is it still covered under the warranty? What if My Lock Malfunctions? Comments 0 comments Article is closed for comments.