If you know your key number you can order additional keys by clicking here. If you registered and do not have your number, submit a request for us to locate your information. Please let us know the year of registration along with email address used.
If you do not know your key number and did not register, you will need to contact a local bike shop, fire department or locksmith and have them remove the lock. If you are on a college campus you can try to contact Campus Police. After it is removed you can mail the lock in for replacement through our Lock Out Replacement service.