With new ATPO coverage, does an actual piece of the lock need to be sent in, in order to file a Claim?

No. For customers who register online on or after June 21, 2016 and that submit their claim online, we require an image of the broken lock. You are not required to send in a piece of the broken lock. However, Kryptonite does reserve the right to request the actual lock back in situations where we deem it necessary.

Note: If a customer does not register online, an actual piece of the lock is required.