Kryptonite Support

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  • Kryptonite Lock Maintenance

    Regular Care & Maintenance Tips for your Kryptonite u-lock or disc lock We recommend you clean & lubricate your lock(s) using these guidelines: If you are in an area that tends to have harsh clima...

  • Is it OK to use WD40 on my lock?

    This is what we find works best to keep your lock in its best working condition lubricate the lock cylinder. Do not use WD-40, WD-40 is a solvent, not a lubricant and will, in fact, remove any type...

  • What if My Lock Malfunctions?

    Kryptonite offers a limited lifetime warranty on products that have defects.  If you are having trouble with your lock due to a defect and have completed the troubleshooting steps please go to our ...

  • What is the Combo Safe Program?

    It happens. You could forget your combination. Similar to our Free Key Registration program, you can register your pre-set or resettable combination with us for free. For more information also che...

  • KryptoFlex Combo Cable Factory Preset

    The factory preset for the KryptoFlex Combo cables is most often 0005. You can also try 0000 and 5555. Once open reset your combination. Use this video for detailed reset instructions. Make sure ...

  • Registering Your Combination

    You can register your combination right on our website...quick and easy. Visit Key/Combo Registration.If you change your combination don't forget to contact us to update your combination in our sys...

  • Worn out or Bent keys

    It's possible for keys, when used frequently, to wear out or become damaged. Check your keys for wear and tear at the same time you lube your lock each month. We recommend a Silicone or Teflon base...

  • Key Not Turning

    Check your Kryptonite key and make sure that it is not bent, twisted or worn out. If it is, use your key number and order new keys. Ensure that the keyway is clear and free of any debris. You can ...

  • Key Broke in the Lock

    Try to use a pair of tweezers or needle nose pliers to get the piece out. If that does not work and your bike is locked up, your only option is to contact a locksmith and have them remove the lock....

  • I registered my key number. Am I now automatically registered for the Anti-Theft Offer?

    No. They are two separate services. You can register for the optional Anti-Theft Protection Offer online if your product offers it, (certain terms and conditions apply) or you can complete the pape...