Kryptonite Support
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Recent activity by Kryptonite Support-
Kryptonite Lock Maintenance
Regular Care & Maintenance Tips for your Kryptonite u-lock or disc lock We recommend you clean & lubricate your lock(s) using these guidelines: If you are in an area that tends to have harsh clima...
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What is Lock Out Replacement?
If you have lost your keys, do not have your key number and the number was never registered with Kryptonite, it is impossible to get replacements, but you can send in your lock through our Lock Out...
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I still have a Kryptonite lock with a tubular cylinder and need keys. Can I get replacement keys?
Tubular keys are no longer available. Please take advantage of our Lock Out Replacement Service.
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Getting New Keys
It is very important to know your key number. There is nothing on the lock referring to the key number. If you registered your key number, or know your key number you can order replacements online...
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ULock key Jamming or Stuck
Your key should insert all the way and turn 180 degrees smoothly. If it only turns 90 degrees or you can't insert the key all the way, take a look at the cylinder to make sure that all the discs ar...
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Which products are covered in New York State & New York City?
All locks offering Anti-Theft Protection are valid in New York State and in the 4 boroughs excluding Manhattan: Brooklyn – Kings County Queens – Queens County Bronx – Bronx County Staten Island –...
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What is the difference between a standard chain lock and the new integrated chains?
Unlike a standard chain which includes two separate pieces - chain links and a disc lock or padlock, the integrated chains are one piece which includes a chain with an integrated lock head. See im...
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Registering your Keys Online
Registering your keys is the NUMBER ONE most important thing you can do after you purchase your lock! You can register keys right from our website! Quick and easy. Check out our YouTube video for m...
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Finding My Key Number
Check out the photo below on where to locate your key number. Your key number is typically 1-2 letters (your Key Prefix), followed by 4 to 6 numbers (your Key Number). Some New York Lock models ...
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Ordering Key Safe Program keys
It's simple. Just locate your key number (stamped onto the standard keys themselves (1-2 letters followed by 4-6 numbers), or for older NYC locks on a small metal tag on the key ring). When you hav...