Kryptonite Support
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Articles
Recent activity by Kryptonite Support-
Ordering Key Safe Program keys
It's simple. Just locate your key number (stamped onto the standard keys themselves (1-2 letters followed by 4-6 numbers), or for older NYC locks on a small metal tag on the key ring). When you hav...
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Resetting Your Resettable Combination Lock
This video gives instructions on how to reset your KryptoFlex Cable combination lock: https://www.youtube.com/watch?v=dfGARxIKKUM This video provides instructions on how to reset your Combo Foldi...
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What is Lock Out Replacement?
If you have lost your keys, do not have your key number and the number was never registered with Kryptonite, it is impossible to get replacements, but you can send in your lock through our Lock Out...
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Cable Manual
Cables Include: Kryptoflex
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Getting New Keys
It is very important to know your key number. If you registered your key number, or know your key number you can order replacements online. Lighted keys are not available as replacements. If you ...
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ULock key Jamming or Stuck
Your key should insert all the way and turn 180 degrees smoothly. If it only turns 90 degrees or you can't insert the key all the way, take a look at the cylinder to make sure that all the discs ar...
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I still have a Kryptonite lock with a tubular cylinder and need replacement keys. Can I get replacement keys if I know my key number?
Our stock of tubular/round keys is extremely limited. Please submit a request with your key number and address and we can check to see if your number is available. If your keys are not available yo...
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Finding My Key Number
Check out the photo below on where to locate your key number. Your key number is typically 1-2 letters (your Key Prefix), followed by 4 to 5 numbers (your Key Number). Some New York Lock models ...
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Lost my keys and lock is securing my bike or powersport vehicle to an immovable object
If you know your key number you can order additional keys by clicking here. If you registered and do not have your number, submit a request for us to locate your information. Please let us know the...
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Forgot Combination
As long as you registered your combination with us, just submit a request with your info and when you registered as we'd be happy to provide it to you. If you did not register your combo, please se...